Thank you for ordering
from the University Bookstore. Our proceeds are returned to the
Division of Student Affairs and Campus Services as we are owned
and operated by Western Kentucky University.
Textbook Returns Policy for Online
Store Purchases
If you are not satisfied we'll do our best to make it right. Here
is what you need to do:
1. Obtain a Return Authorization by calling 800-444-5155 and speaking
with the textbook manager, Forrest Halford. (He will inform you of
the details of the refund.) Do not send packages without a Return
Authorization.
2. Ship the textbook(s) to
University Bookstore-WKU
Attn : Textbook Returns
1906 College Heights Blvd. #11042
Bowling Green, Kentucky 42101-1042
Apparel / Insignia Returns Policy
for Online Store Purchases
Clothing may be returned with receipt within thirty (30) business
days for a full refund. Item(s) must be in original condition with
price tags attached. If you are not satisfied we'll do our best to
make it right. Here are the options available:
Exchanges: Contact us at 800-444-5155 or 270-745-3216 to ensure availability
of replacement item(s). If there is an error on our part, we will
replace your order with the corrected item(s) and send you a call
tag for return shipping of incorrect item(s). If you request an exchange,
you will be responsible for return shipping.
Returns (Refunds): Please note on your packing slip receipt the reason
for your return. If the return is a result of an error on our part,
we will refund the return shipping and credit you upon receipt of
the item(s).
Ship the item(s) to:
University Bookstore-WKU
Attn : Apparel Returns
1906 College Heights Blvd. #11042
Bowling Green, Kentucky 42101-1042
Refund Policy (Concerning All Refunds)
- A valid receipt is required for all refunds.
No receipt, no refund.
- All refunds will be administered the
same as the original form of payment.
IE: VISA charges will be credited back to the original VISA card.
- Payments made by check will be refunded
as cash after five (5) business days.
- For University Bill payment deadlines
visit:
Office of the Bursar then
click on: "Fee
Payment Due Dates".
Textbook Refund Policy
- No refunds during finals week.
- FULL REFUND: Course materials (Textbooks,
workbooks and CD sets) must be returned with receipt by the 7th
business day for a full refund. After 7 business days, refunds
on books for dropped classes must be returned with receipt within
2 days of dropping class, with a drop list from TopNet.
- PARTIAL REFUND: Within 7 business days
of purchase, textbooks MAY be refunded as follows: If a new book
has any marks, names, highlighting, or any other damage, it MAY
be refunded with receipt at the used book price, depending on
condition.
- During the above-mentioned refund period,
shrinkwrapped books and CD sets must be returned in their original,
unopened condition with receipt, for a full refund. If it has
been opened, it will be refunded at used book price.
- RECEIPT REQUIRED FOR ALL REFUNDS.
- Textbook BuyBack is during regular store
hours during finals week.
- No refunds during finals week.
General Merchandise Refund Policy
- Trade Books and Study Aids
There are no refunds on trade books, magazines, periodicals,
study aids, bar charts, dictionaries or any other study aids
or references guides.
- Clothing
Clothing may be returned with receipt within thirty (30) business
days for a full refund. Item must be in original condition
with price tags attached.
- Supplies
Supplies may be returned with receipt within seven (7) business
days for a full refund. Items must be in original, unopened
package.
- Software & Electronics
Unopened computer software, electronics: including calculators,
ethernet cards and printer cartridges may be returned with
receipt within seven (7) days for a full refund. There will
be NO refunds on opened software, electronics, calculators,
ethernet cards or printer cartridges. Defective merchandise
must be returned to the manufacturer.
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